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Welcome to the Pet Recovery Service

FAQ

Find quick answers about our guardianship service, membership details, and how we secure your pet’s safety during roadside emergencies.

SUPPORT CENTRE

Frequently Asked Questions

Our membership is designed to be accessible for every owner.

  • Single Pet: £36.00 per year.

  • Multi-Pet: £33.00 per pet/year.

  • Family Plan: £30.00 per pet/year (for 3+ pets).

You can choose to pay annually for the best savings, or spread the cost over 12 monthly payments. All plans include the £1,500 Assurance Fund allocation and your 24/7 Guardianship profile

Yes, the Pet Recovery Club is an annual guardianship service. However, we offer flexible payment terms. You can choose to pay the full year upfront to save money, or you can pay in monthly installments. If you choose monthly, your first payment covers the first two months to set up your account.

The annual plan is cheaper (e.g., £36 for a single pet) because it reduces our administrative costs. The monthly plan costs slightly more over the year (e.g., £42 total) to cover the transaction fees charged by our payment processor for handling 11 separate payments.

If you are incapacitated, the Police or Emergency Services will call our 24/7 Helpline using the Pet Recovery Club Member ID sticker on your vehicle window, Identifying your Member Tags onboard or by scanning the pets microchip directly. We immediately perform a triage, authorize veterinary treatment up to £1,500 from the Assurance Fund, and arrange for your pet’s safe transport to a vetted clinic or your home

Strictly for fund security, the helpline must be activated by a Verified Emergency Responder (Police, Fire, Ambulance, or Highways Officer) attending the scene. This validates that a genuine accident has occurred and authorises us to release funds from the Assurance Kitty.

Yes, absolutely.

Your membership includes unlimited 24/7 access to our Pet Aid Helpline. Whether you have a worry about a minor ailment, need nutritional guidance, or just want reassurance about a health issue, our team is always on the end of the phone to support you.

Note: While you can call us anytime for advice, the ‘Emergency Assurance Fund’ can only be activated by an Emergency Responder at an accident scene.”

Yes. We operate across the entire UK. Our network includes over 5,000 integrated veterinary clinics, ensuring that no matter where you travel—from the Scottish Highlands to the Cornish Coast—expert care is nearby.

We use a dual-layer identification system.

  1. Physical: Your unique Pet Recovery Club Member Tags alerts responders immediately.

  2. Digital: Your pet is registered on the DEFRA-compliant Pet Identity UK database.

In an incident, emergency services/vet surgeon can scan your pet’s microchip or use the ID tag to contact our 24/7 Helpline, unlocking their medical profile instantly.

Your membership includes FREE lifetime microchip registration on the Pet Identity UK database (worth £30+ a year). If your pet is not yet chipped, we highly recommend getting it done at your local vet immediately, as it is a compulsory legal requirement for all dogs and cats in the UK and essential for our Guardianship system to work.

The Assurance Fund is a safety net, not an insurance payout.

Because vets often require immediate payment before treating an unknown animal, the Pet Recovery Club maintains a mutual ‘Assurance Kitty.’

  • The Purpose: To make a direct payment (up to £1,500) to the treating veterinary practice for immediate life-saving stabilisation if you are incapacitated or absent.

  • The Trigger: This fund is strictly activated by an Authorised Professional communicating with our 24/7 Helpline. This includes:

    1. Emergency Services at the scene (Police, Fire, Ambulance).

    2. Our Recovery Sitters (if a pet deteriorates in their care).

    3. Our Transport Team (during transit).

Note: This benefit removes the financial barrier to critical first aid. It is a discretionary service guarantee, not an insurance product. It does not cover long-term illness or pre-existing conditions. See full terms for details.