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Welcome to the Pet Recovery Service

Your Direct Line for Immediate Pet Support

At Pet Recovery Club, we understand that pet emergencies and health questions can arise at any moment. That’s why we’ve established a single, dedicated helpline – a 24/7 lifeline designed to provide immediate, expert support. This is the central point of contact for both emergency services requiring urgent assistance at an accident scene, and for our valued members seeking round-the-clock veterinary advice and triage. We are always here, ensuring your beloved pet receives the right care, right when they need it most. 

For Emergency Services – Rapid Accident Response

Your Dedicated Line for Road Traffic Incidents with Pets On Board

When a road traffic accident involves a vehicle with pets identified on board, every second counts. This helpline is your direct conduit to immediate, expert support. Designed specifically for police, fire, ambulance, and other emergency responders, our 24/7 Pet Aid Helpline ensures that pets involved in such incidents receive prompt, professional attention. 

Emergency Service Response Teams call us immediately to:

Please note: This dedicated line 0333 3323826 is for animals who were on board a vehicle involved in a road traffic accident, and whose distress or injury is a direct result of that incident, even if they have escaped the vehicle immediately afterwards.

For Pet Recovery Club Members – 24/7 Veterinary Triage & Peace of Mind

Your Exclusive Member Benefit: Expert Veterinary Advice, Anytime, Anywhere with Pet Aid

As a valued Pet Recovery Club member, the same dedicated helpline is your personal 24/7 lifeline for all your pet’s health queries. From sudden concerns to routine questions, our veterinary-trained professionals are available around the clock to provide expert advice and reassurance. 

As part of your annual membership, you can call us for

This service ensures that no matter where you are, or what time it is, expert veterinary support is always just a phone call away. 

Important Note

This dedicated 24/7 Pet Aid Helpline is specifically for pet emergencies, urgent advice, and coordination with emergency services personnel
in the context of  identified pets on board vehicles involved in accidents througout the UK.

For general inquiries, membership registration assistance, or other non-urgent questions, please call our Customer Service & Registration Helpline at:

+44 0800 9751960

(Available Monday-Friday, 9 AM - 5 PM BST) or visit our  Contact Us page

As part of your annual membership, you can call us for

For general inquiries, membership registration assistance, or other non-urgent questions, please call our Customer Service & Registration Helpline at: